FAQ

Frequently Asked Questions (FAQ)

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❓ Why is my playout not starting?

Solution:
Make sure you have added content to the playlist and choosen an output.

❓ What should I do if the output is blank?

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Solution:
Sometimes the output in vTask may appear blank, even though the receiving end (especially when using NDI Output) is still receiving data correctly.
If the issue persists, check Task Manager for multiple running instances of vTask and terminate any unnecessary ones.

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❓ How can I update the playout schedule?

Solution:
You can make edits directly in the main playlist for the current day.
To modify schedules for other days, use the Edit Schedule button.
Don’t forget to save your changes to ensure they take effect. see Weekly Scheduling for more details

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❓ How do I add Graphics or overlays

Solution:
see Kente documentation for more details

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❓ Where can I find error logs?

Solution:
You can use the button at the lower right coner of the application to view various logs or location the raw log files here

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❓ How do I contact support?

Solution:
Refer to the support section in the documentation.

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